Cannot fully install CS3 - Display resolution problem

[DOM-INIKA]

I get an error while running the setup of CS3 Creative Cloud Design Standard (the version that does not require activation) -> the setup reports that my display resolution is too low and should be at least 1024 x 768. My actual display resolution is 'above' what the error says (1600 x900, Lenovo laptop). Illustrator and InDesign are affected, Photoshop, Acrobat not affected.

I actually tried all available display resolution settings on my lapto to no avail, played with all additional settings on my Lenovo Graphics card (GPU) but no luck, tried different compatibility settings when running the setup - nothing works.

CS3 was running on this laptop before (the version that does require activation) before O/S needed to be reinstalled a year ago. Running Windows 8 now and before.

Actual error on 'System Check' part of the Setup:

" The minimum system requirements listed below are recommended in order to run Adobe Creative Suite 3 Design Standard properly and are not met:

* Monitor resolution of 1024 x 768

It is recommended that you upgrade or adjust your system to meet these minimum requirements and then restart the installer"

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved... CS3 is not part of Creative Cloud... Mod]

[John T Smith · Accepted solution]

>Running Windows 8 now and before

Two ideas (guesses)

Win8 is not "exactly" the same as it was before you had to reinstall... some update and/or DLL is different now

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

[DOM-INIKA]

I suspect the problem lies there. I had a issue 6 months ago with blue screens and had to reinstall all drivers then, which somehow fixed the blue screen problem. I'll dig deeper into this. Thanx!

[DOM-INIKA]

by 'the problem lies there' I mean with the DRIVERS. ...getting used to the adobe forums interface

[Abambo]

Try setting the compatibility mode to something that is supported by CS3. XP or Vista? It may well be, that CS3 still runs on your system but does no more install there.

[DOM-INIKA]

I've tried that, thanx though.

[DOM-INIKA]

One of the software packages, InDesign did install after I changed the 'accessibility' setting on my computer, whereby I was viewing desktop icons and text in Extra Large size. Illustrator still doesn't install at all. So the error about 1024x768 min display resolution was pointing me in the right direction.

The Skype support offered as part of this message trail never came and instead I was forwarded to Adobe support, but the email address is not standard. I'm asked to provide my adobe user name password to <Removed by Moderator>Can anyone suggest how I can confirm that this is in fact legit Adobe Support email address and not a phishing request?

[Jeffrey_A_Wright]

DOM-INIKA, I can confirm that the organization's e-mail address you posted is not affiliated with Adobe.  The only Adobe support provided for Creative Suite three is by Community and Staff members in these forums.  If you are working with any other organization then please take the normal precautions that you would take with any vendor or repair person.

At a minimum, I would recommend you change your Adobe ID password.  You can find details regarding the password reset process at Learn how to reset a forgotten password or change your existing password. .

[Abambo]

Adobe people (like Jeff A Wright) here have a STAFF badge and an Adobe logo attached to their name.

Adobe people contacting via e-mail have an @adobe.com mail address (that can be forged so be still careful and look at the return address). Any other e-mail is suspicious at least.

[DOM-INIKA]

Thank you for your response. I wasn't 'knowingly' working with an external

support organization. They did not make that clear. They attempted to

appear as Adobe staff, as per this reply:

We have to verify the product and customer details and we required the

password which you use to login on adobe.com and we never share our

customer details with anyone else.

This email exchange was originally arranged by user on your forum: 'Adobe

Emily Welch'.

Emails were sent using the mail.com mail app.

Perhaps this was a phishing attempt as they asked for my adobe ID and

password to be sent via plain email. I did not send it to them. I emailed

back that this is not a safe practice from a security perspective. They

assured me their staff won't share my credentials with anyone else - which

isn't what I was asking.

Whoever 'Adobe Emily Welch' is, he/she/they have a Skype ID,

adobesystems_24x7, where they offer video sharing support (presumably

offered for free by Adobe), but we never connected via Skype. It was a bit

like bate and switch. I no longer see their 2 original replies to me on the

message trail - must have been deleted by the forum moderators.

I think this forum should warn visitors to your site, as theirs was one of

the first emails I received in response to my original message. Your forum

is not safe. These individuals move fast, collecting credentials, before

any legit Adobe staff responds or deletes their messages. I happen to have

an IT security background, others might not question them.

[Abambo]

DOM-INIKA  wrote

I no longer see their 2 original replies to me on the

message trail - must have been deleted by the forum moderators

Moderators move such messages out of the sight of the users ideally before they are hitting the fora.

Adobe warns about fraudulent support requests. Just look below the forum header:

Downloading, Installing, Setting Up