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Cannot Install any adobe program at all

Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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I recently bought the student tier of Adobe and wanted to get started doing some work on videos and pictures since I have that software in my school and I feel familiar with it, but today when I tried installing Photoshop as my first software I got stuck at the Creative Cloud being stuck at Initialization and requiring me often to repair the installation or just start from scratch by uninstalling it and reinstalling it again or even reboot my pc, all these didn't fix my issue and I also tried using the LogCollector and the Advanced Uninstaller, but to no surprise, they didn't work 😞

 

I run Windows 11, and I have a 5Gbit Internet connection, I meet the requirements to install the software, can anyone help me?

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Activation , Creative Cloud , Installation

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Alessandro343795929a7a_0-1703095052789.png

 Here is the error btw its in italian but it Says

 

Adobe Creative Cloud is required to solve the problem but its missing or its damaged, Download and Install a new copy of Creative cloud from "download url"

 

Exit - Repair

 

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Thanks for your help i tried doing everything in order:

  1. Rebooting the application using the keyboard shortcut you have provided
  2. Repaired the application and tried relaunching
  3. Tried using the simple uninstaller and reinstalling
  4. Uninstalled everything using the Cleaner tool
  5. My MSvisual C++ are all up to date and working.
    6. Rebooted my pc
    7. Tried using alternative installing methods.

 

Current situation: 

Alessandro343795929a7a_0-1703096089944.png

 

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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just now i also got the famous message i already gotten before

Alessandro343795929a7a_0-1703096122706.png

 

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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also when uninstalling it says completed with errors 

Alessandro343795929a7a_0-1703096574246.png

 

 

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Here is the cleaner tool LOG

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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if you carefully followed the clean install, contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Alessandro343795929a7a_0-1703096997026.png

this is also another error i get while installing, i will try to contact them via X and Support chat.

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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keep us updated.

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New Here ,
Dec 20, 2023 Dec 20, 2023

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This one works for my problem, thanks for the helping out.

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Community Expert ,
Dec 21, 2023 Dec 21, 2023

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LATEST

@Mark34391137buyg 

 

you're welcome.

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