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william22213005vimr
Inspiring
December 12, 2021
Answered

Cannot install any CC apps - error 64 Mac OS Monterey 12.01.

  • December 12, 2021
  • 3 replies
  • 3938 views

I cannot update any CC apps. Every time I try it says Cannot create critical backup because another application is using that location. There are NO other applications running.I have switched off every possible backup on any other apps. I have physically removed the backup drives. I have deleted every instance of any Adobe application I can find.

 

Yet still every time I get the error :64 which is nowhere referenced on the adobe site. See attached screenshot.

This happens if i use Creative Cloud desktop app, or Photoshop installation app, all newly downloaded direct from my adobe account

 

 

This topic has been closed for replies.
Correct answer william22213005vimr

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human


Finally cracked it.  For some reason a number of files were unable to be overwritten. The removal tool did NOT remove these files. I could not remove these files even using my admin privileges. Ultimately logged in as root user and used terminal sudo commands to remove the file named in the error file. After that it was a painful process of repeating the installation, and each time it got a bit further, with error 146 giving a new "unmoveable" file each tiem, and I was able  eventually as Root/Sudo to remove each file described .

 

I don't know why this was necesary as the original installation was done as my normal user..... Not sure if the multiple attempted installs had any impact . But the lesson is use root sudo to remove the "problem" files.....

3 replies

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Onalenna353362685qfl
Participant
February 8, 2024

Experienced the same issue an I tried everything in the comments. It started working when I manually deleted everything from the Adobe folder which is under Common Files

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 13, 2021

Try this:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

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    william22213005vimrAuthor
    Inspiring
    December 21, 2021

    Once again, I performed all the steps as noted in that link, the cleanup tool reported all complete, I quit restarted computer, all CC apps ha dgone, as I expected, so I then redownloaded tand ran he Creative Cloud app and exactly the same thing happened it got to about 13.8 % and said installation failed because cant create critical backupSee attachment. \

     

    NOTHING else is running. I have DISCONNECTED all backup drives. Fortunately I made a backup previously so I'll revert to theat and at least have something.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 24, 2021

    I think I'm getting somewhere. After searching various forums I came across the magic words "Adobe Application Manager" and various horror stories associated with it.  Looking into my computer I found three instances of this in various locations, all of which were permanently locked. Running the cleanup tool did not remove these. After much work I managed to manually delete all instances of Adobe Application Manager everywhere I could find it.

     

    Then retried and  at least got past the " backup blocking error" but now it gets stopped at about 93% with the error 146:

    Exit Code: 146
    -------------------------------------- Summary --------------------------------------
    - 2 fatal error(s), 0 error(s), 1 warnings(s)

    FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'AdobePhotoshop23-Core_stripped', version:23.1.0.143
    FATAL: Error occurred in install of package (Name: AdobePhotoshop23-Core_stripped Version: 23.1.0.143). Error code: '146'
    WARN: Unable to move file at "/System/Volumes/Data/.adobeTemp/51E31BB9-481D-4042-B52D-ED6A3992356A/2/Common Files/Adobe/Startup Scripts CC/Adobe Photoshop/photoshop.jsx" to "/Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop/photoshop.jsx" . Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
    -------------------------------------------------------------------------------------

    Again that folder and that particular file are locked and so far I cannot find anyway to change its permissions, or rename it as suggested, even as a top level admin. Using the "get info" from within finder  tells me I do not have permissions to change it, even though as admin I have changed the permssions within the "get Info" Locked option to set full access for self, everyone, admin and the  "wheel" whatever that is (some strange apple thing).  using "apply to all enclosed items". That doesn't seem to work. I suspect there might be a command line option, but I don't know what it is, if anyone can enlighten me...

     

    So close.... just the last 7% to go. Why do they make this so difficult?


    there has to be a way to change permissions.  google your os and how to change permissions.

     

    or create a new user and install for that user.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 13, 2021

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os

    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
    if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials

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      william22213005vimrAuthor
      Inspiring
      December 13, 2021
      The very first step does not work. When I try to run the uninstaller it says "Creative Cloud Uninstaller.app needs to be updated." That is exactly what I am trying to do and it always fails. with error:64 even after I have performed all the steps in this message.

      Bill Osborne.
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 13, 2021

      can you open the cc desktop app?

       

      if so, click all apps>updates>check for updates (in the upper right).

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