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Cannot install apps through Creative Cloud Desktop

New Here ,
Oct 07, 2022 Oct 07, 2022

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I have tried everything. 

I cleaned the machine, uninstalled all apps, removed files from trash, removed creative cloud.

Firewall/proxy is not an issue as I was able to download creative cloud and install without any issues.

 

However, I get the 0% install as seen in the attached screenshot.

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Creative Cloud , Installation

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New Here ,
Oct 07, 2022 Oct 07, 2022

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I am running MacOs Monterey

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Oct 13, 2022 Oct 13, 2022

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I have tried ALL of the suggestions from Adobe and the only one that works is creating a new user account on your Mac

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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these are user-to-user forums.  to make a suggestion to adobe, make it here, https://www.adobe.com/products/wishform.html

 

but the problem is on your computer, not on adobe's end except, adobe does require an uncorrupted user profile for installation.  you could request they not require that.

 

and you can probably repair that by updating your os.  if you already have the latest update, waiting for the next update will probably repair your user profile.  and you could google your current os version and how to repair a corrupt user profile.

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New Here ,
Oct 13, 2022 Oct 13, 2022

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Thanks for the suggestion. Unfortuneately this issued has carried through a few OS upgrades.

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New Here ,
Oct 13, 2022 Oct 13, 2022

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And for what its worth, My user profile is only corrupt with Adobe Creative Cloud - everything else works as expected.

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Community Expert ,
Oct 15, 2022 Oct 15, 2022

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LATEST

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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ouch.  i thought, for sure, os upgrade would fix the problem.  apple's so good at that sort of thing.

 

maybe there is some adobe issue for some reason for some users.  with over 200,000,000 subscribers there aren't that many (but you're obviously not alone) with this problem.

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New Here ,
Oct 13, 2022 Oct 13, 2022

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I am also having the same problem. I don't understand the whole user account corrupted issue. If I completely uninstall creative cloud and clean using Adobe's intructions, why can't I re0install on my primary account? This is a huge fail Adobe and needs to be resolved. Find the corrupt files and post back what they are so we can trash them.

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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@TheJasonPrice, can you install using another user account?  i know you don't want to, but the issue is whether you have a corrupted user account, or not.  ie, do you know for a fact that your preferred user account is corrupted?

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New Here ,
Oct 13, 2022 Oct 13, 2022

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Yes, that worked. I'm just passing info on to Adobe. This is directly related to Creative CLoud software and should be addressed

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New Here ,
Oct 13, 2022 Oct 13, 2022

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The issue is related to the user profile on my Mac and not related to Adobe user profile.

New local account - Install works fine.
Old local account - Install does not work

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