Participant

Question

Cannot install Creative Cloud App

Forum|Forum|4 years ago
November 14, 2021
5 replies
2665 views

I have sucessfully used CC for several years. Recently I updated my computer with a new drive(SSD) and doubled the RAM. The computer works fine but refuses to install the CC App. I have spent several hours searching and trying ways to resolve this issue. From simply restarting/reinstalling to wiping all ADOBE stuff out with the uninstaller. Nothing works and that annoying message about quitting or repairing appears each time I try.

I am a photographer who relies on various Adobe products I need this fixing, but this seems impossible given that I cannot chat with a HUMAN to help resolve the issue.

Clearly, judging by the amount of folk complaining about this issue there IS A PROBLEM and not just on my PC.

For your info I run Windows 10 64 bit 21H1 19043.1348

Please do not refer me to the troubleshooting links I have spent hours following.

I look forward to someone posting a real solution to this problem.

Thank you in advance.

File sync

This topic has been closed for replies.

K

khalid35333546

Participating Frequently

I wonder if the issue is from a Windows update - have a look at this:

https://www.forbes.com/sites/gordonkelly/2021/11/22/microsoft-windows-10-windows-11-upgrade-warning-bsod-driver-installer-windows-problem/?sh=6e78968b6824

Is anyone able to confirm that this fixes the issue? I haven't found that update in my update history - just formatted/reset my PC. That could be why I don't see it.

T

ThaibirderAuthor

Participant

Hi everyone, thank you for all the replies.

Delayed reply from me because my PC has been to the local repairers. The reason it went to the shop is all related to trying to install Creative Cloud.

As I said in a previous post I managed to do this but immeadiately get a BSOD after installing. Although I managed to also load Lightroom the PC crashed continually(mostly when idle) eventually it gave up the ghost and all I could get was a BSOD saying a critical process had died. So off to the shop.

I got the PC back yesterday and all seemed OK running just a few programs and using the browsers.

Being a gluton for punishment I thought I would give CC one more try. It loaded and I managed to install Lightroom and THEN.........yes you have guessed it, BSOD was back. I give up!

Now I am not an expert and I may well be missing something here but surely this is related to the CC software and the Windows 10 operating system(I note the above post).

My initial problems started after a fair few Windows updates and me getting an SSD and new RAM installed.

Now I am left with a super fast PC, a stack of images that need editing and nothing to edit them with. Adobe meanwhile has my latest monthly contribution in their bank and I have nothing.

I am seriously thinking about giving both Windows and Adobe the boot.

Sorry this post doesn't help with the issue but I hope it shows it IS clearly an ISSUE.

Y

Yuzmo

Participating Frequently

Very sorry to hear about that Thaibirder. It is true I have not seen too
many people from the Mac platform complaining about the CC crashing. I use
my old Macbook pro as a backup now, which keeps me going without issues.
Another question would be is it Windows 10 updates or Adobe not keeping up
with the fixes?

Another 2 hours yesterday with Adobe support going through the same fixes
remotely - no cigar. Next step - another full reinstall when i find the
time, maybe I have missed something after the first one.

K

khalid35333546

Participating Frequently

I've been having the same issue for almost a month now. I thought it was just my computer.

I tried everything, including just resetting my Windows 10 in the middle of a very busy schedule - Thanks Adobe. And now the problem persists. Are you kidding me? I've seen someone posting on Reddit about this issue... And I just saw several posts in this forum mentioning issues with CC desktop app.

So, we're paying for something that doesn't work? I don't get it. Should we pirate the software to get it fixed? I've been advocating for Adobe despite this issue, assuming that it's my faulty system, then I find out that their software is the issue and they don't want to do anything about it?

W

worldruined

Participating Frequently

Not only paying for it, but basically being forced to keep it installed and in use. (Well, not really "in use", exactly, because all it does is crash, which is hardly useful, but y'know.)

If they're going to make Creative Cloud a mandatory feature for their app suite, then you'd think they'd put a greater emphasis on making sure it is as stable and functional as hell.

W

worldruined

Participating Frequently

I'm also having repeated problems with the latest version of Creative Cloud not installing/not working/crashing.

I uninstall Creative Cloud.

I reinstall it using "ACCCx5_5_0_617.zip". This works. I can load Creative Cloud, it will load my dashboard and apps, I can update said apps, etc.

Next time I so much as look at Creative Cloud, it tries to auto-update to the newest version. There is no option not to. I can't disable it. I can't load the dashboard without saying "yes" to the update.

Creative Cloud "updates".

Then... it loads.

Forever.

Or tries to load, anyway. Until it gets me a message that it's taking longer than usual to load.

Then it crashes.

And the only way to get it to work again, however briefly, is to start the process over.

Uninstalling.

Reinstalling.

Forced update.

Crash.

Repeat.

Windows 10 is up to date.

All drivers are up to date.

Where do I go from here? It seems to be a problem with the latest Creative Cloud version, but there's no acknowledgement from Adobe that it's their fault and no fix on the horizon. So... what now?

Y

Yuzmo

Participating Frequently

Afraid, I still have not found a stable solution. Unless we can manually
disable CC to stop updating until stable fix this problem is bot going
away. I was not able to contact anyone from Adobe programming team only the
fixers trying to work remotely on already failed solutions.

Lets keep this post alive and maybe someone will respond with
logical instructions.

Y

Yuzmo

Participating Frequently

Windows 10 versions below 1903 (64-bit)

this version works

Y

Yuzmo

Participating Frequently

Have you managed to sort out your problem? Sadly I have no solutions as I am in exactly the same situation. CC refuses to start and keep repairing itself. I have it installed on my old Macbook Pro and it works fine it seems there is something about Windows 10 or one of the updates.

I have completely reset the Windows 10, reinstalled all MS visual C++ redistributable and run out of the ideas what next.

Can someone suggest any other solutions?