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Tim65
Tim65
Participant
June 21, 2014
Answered

Cannot install Lightroom 5.4 update

  • June 21, 2014
  • 1 reply
  • 535 views

I have tried several times to install the current update but I get the "A problem occurred while extracting the archive...." error.

Other answers from similar problems that Do Not work here are disabling anti-virus and using 7-zip.

Using 7-Zip got 90% extraction (83 files - all broken) then it stops.

Using windows 7/64

Any help would be appreciated.

This topic has been closed for replies.
Correct answer Tim65

My error was that I had ignored the CC installer. When I opened LR it told me about the update to 5.5 but when clicked on it downloaded directly rather than opening the CC installer. Using CC it worked fine.

Thanks for your help.

1 reply

DvdW__
DvdW__
Inspiring
June 21, 2014

Hi Tim, can I ask why you use 7zip to unpack? The normal installer include it's own extractor:

http://download.adobe.com/pub/adobe/lightroom/win/5.x/Lightroom_5_LS11_win_5_4.exe

http://download.adobe.com/pub/adobe/lightroom/win/5.x/Lightroom_5_LS11_win_5_5.exe

Do you have enough space to unpack? clean your %tmp% folder to free some space.

Can you try to install on a full admin account? Log in using built in-administrator | Create local administrator account | Windows 7, 8, Vista

Good luck!

Tim65
Tim65AuthorCorrect answer
Participant
June 22, 2014

My error was that I had ignored the CC installer. When I opened LR it told me about the update to 5.5 but when clicked on it downloaded directly rather than opening the CC installer. Using CC it worked fine.

Thanks for your help.

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