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M
mattdaloia
Participant
June 26, 2020
Question

cannot install premier pro (no error code)

  • June 26, 2020
  • 1 reply
  • 341 views

So I just purchased premier pro and I downloaded the installer. When i follow the instruction to install, it says double click the folder to install premier pro. But when i double click nothing happens at all. No error code, no notification of any kind, the install process does not start what so ever.

 

I looked up the specifications to run premier and I beleive my intel processsor is 4th generation, 2 generations behind the minimum requirements for running premier. 

 

Is this the reason my computer wont even try to install premier? I feel like I should at least get an error code.

This topic has been closed for replies.

1 reply

T
Test Screen Name
Legend
June 26, 2020

Do you mean you started a subscription to Premiere Pro? Or was it a one time purchase?

What is your operating system version?

 

    M
    mattdaloiaAuthor
    Participant
    June 27, 2020
    Sorry yeah I subscribed to the entire creative cloud, premier pro included but this is the first app I have tried to install.

    My OS is Catalina 10.15. The MacBook itself is quite old. Maybe 6 years or so

    Get Outlook for iOS
    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    June 27, 2020

    Thanks. I'm not sure from your post.... have you yet installed the Creative Cloud Desktop app? This needs to be your first step. 


    To add, here is the link to install the Creative Cloud Desktop app, which I'd agree is teh best way of managing the installation of various CC products:
    https://www.adobe.com/au/creativecloud/desktop-app.html

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