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Cannot load apps after CC Desktop Application installation

s0phie07
New Here ,
Jul 07, 2018 Jul 07, 2018

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I tried several ways to troubleshoot this issue. It always gives me an error. I was told to run the CC Desktop cleaner, below is an extract of the log file:

[Sun Jul 08 13:39:12 2018] Please enter (y) for Yes or (n) for No. ... >>

[Sun Jul 08 13:39:16 2018] Choose from one of the following options to clean up :

[Sun Jul 08 13:39:16 2018] 1.  All

[Sun Jul 08 13:39:16 2018] 2.  Adobe Flash Player 10.2

[Sun Jul 08 13:39:16 2018] 3.  Creative Cloud 2018, 2017, 2015, 2014, Creative Cloud & CS6 Products

[Sun Jul 08 13:39:16 2018] 4.  Creative Cloud 2018, 2017, 2015 only

[Sun Jul 08 13:39:16 2018] 5.  Creative Cloud 2014 only

[Sun Jul 08 13:39:16 2018] 6.  Creative Cloud only

[Sun Jul 08 13:39:16 2018] 7.  CS6 only

[Sun Jul 08 13:39:16 2018] 8.  CS5-CS5.5-CS6

[Sun Jul 08 13:39:16 2018] 9.  CS5-CS5.5

[Sun Jul 08 13:39:16 2018] 10. CS3, CS4

[Sun Jul 08 13:39:16 2018] 11. Adobe Id credentials

[Sun Jul 08 13:39:16 2018] 12. Fix Host File

[Sun Jul 08 13:39:16 2018] 13. Quit

[Sun Jul 08 13:39:16 2018] Choice 😆

[Sun Jul 08 13:39:24 2018] User selected: All

[Sun Jul 08 13:39:24 2018] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

[Sun Jul 08 13:39:24 2018] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Sun Jul 08 13:39:24 2018] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db

[Sun Jul 08 13:39:25 2018] HD DLL Handle valid

[Sun Jul 08 13:39:25 2018] Got a valid HD Db session get func pointer

[Sun Jul 08 13:39:25 2018] Got a valid HD Db session

[Sun Jul 08 13:39:25 2018] HD dll Handle is valid

[Sun Jul 08 13:39:25 2018] HD getTopLevelProducts returned code: 10

[Sun Jul 08 13:39:25 2018] List of products installed on this machine

[Sun Jul 08 13:39:25 2018] Listing products for cleanup:

[Sun Jul 08 13:39:25 2018] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>

[Sun Jul 08 13:39:31 2018] Are you sure you want to clean all the listed products and associated files?

[Sun Jul 08 13:39:31 2018] Type (y) to confirm and remove or (n) to quit ... >>

[Sun Jul 08 13:39:35 2018] Please wait for Adobe Creative Cloud Cleaner Tool to finish........

[Sun Jul 08 13:39:35 2018] :: Cleaning-up left over inventories ::

[Sun Jul 08 13:39:35 2018] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False

[Sun Jul 08 13:39:35 2018] ::Start:: Removing AUM contents

[Sun Jul 08 13:39:35 2018] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0

[Sun Jul 08 13:39:35 2018] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')

[Sun Jul 08 13:39:35 2018] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY

[Sun Jul 08 13:39:35 2018] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')

[Sun Jul 08 13:39:35 2018] Deleting scheduled task : AdobeAAMUpdater-1.0-ACERPC-Sophie

[Sun Jul 08 13:39:35 2018] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-ACERPC-Sophie" /F

[Sun Jul 08 13:39:35 2018] ERROR: The system cannot find the file specified.

[Sun Jul 08 13:39:35 2018] Deleting scheduled task : AdobeUpdater Task-ACERPC-Sophie

[Sun Jul 08 13:39:35 2018] Executing command: schtasks /delete /TN "AdobeUpdater Task-ACERPC-Sophie" /F

[Sun Jul 08 13:39:35 2018] ERROR: The system cannot find the file specified.

[Sun Jul 08 13:39:35 2018] ::Finish:: Removing AUM contents

[Sun Jul 08 13:39:35 2018] ::Start:: Removing OOBE

[Sun Jul 08 13:39:35 2018] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""

[Sun Jul 08 13:39:35 2018] INFO: No tasks running with the specified criteria.

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/OOBE':

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/OOBE':

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the path specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AAMUpdaterInventory/1.0':

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the path specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AAMUpdaterInventory/1.0':

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AdobeApplicationManager':

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AdobeApplicationManager':

[Sun Jul 08 13:39:35 2018] ::Finish:: Removing OOBE

[Sun Jul 08 13:39:35 2018] Removing content of Product : CS5Installer, Version : CS5

[Sun Jul 08 13:39:37 2018] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

[Sun Jul 08 13:39:37 2018] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Sun Jul 08 13:39:37 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:37 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sun Jul 08 13:39:37 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:37 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sun Jul 08 13:39:37 2018] LOG FILE SAVED TO: C:\Users\Sophie\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log

[Sun Jul 08 13:39:37 2018] Adobe Creative Cloud Cleaner Tool completed successfully

[Sun Jul 08 13:39:37 2018]

[Sun Jul 08 13:39:37 2018] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*

[Sun Jul 08 13:39:24 2018] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

[Sun Jul 08 13:39:24 2018] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Sun Jul 08 13:39:24 2018] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/OOBE':

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/OOBE':

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the path specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AAMUpdaterInventory/1.0':

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the path specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AAMUpdaterInventory/1.0':

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AdobeApplicationManager':

[Sun Jul 08 13:39:35 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:35 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\Program Files (x86)\\Common Files\\Adobe/AdobeApplicationManager':

[Sun Jul 08 13:39:37 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:37 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sun Jul 08 13:39:37 2018] Warning: Failed to remove file,folder trying again

[Sun Jul 08 13:39:37 2018] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sun Jul 08 13:39:37 2018] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*

[Sun Jul 08 13:39:37 2018] ---------------------------------------------------------

[Sun Jul 08 13:39:37 2018] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

[Sun Jul 08 13:39:37 2018] ---------------------------------------------------------

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correct answers 1 Correct answer

kglad Community Expert
Community Expert , Jul 08, 2018 Jul 08, 2018

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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kglad Community Expert
Community Expert ,
Jul 08, 2018 Jul 08, 2018

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restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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