Cannot Open Creative Cloud

[mlf85811914]

When I launch the program for Creative Cloud, it just runs and never loads. I am already connected to the internet. Can someone please help?

[kglad]

absent an explanation of what you see:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

[Kanikas]

Hi Mlf85811914,

If the steps mentioned above don't help, kindly Contact Customer Care.

Feel free to update the thread for any additional query.

[mlf85811914]

I did not receive any steps. Can you please resend? Thank you

On Mon, Feb 27, 2017 at 2:56 PM, kanikas100 <forums_noreply@adobe.com>

[Kanikas · Accepted solution]

Hi,

Referring to the steps above:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials