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jasonj52232987
Participant
June 22, 2017
Answered

cannot open illustrator - error 'unable to start correctly (0xc000007b)'

  • June 22, 2017
  • 3 replies
  • 2008 views

Hi

I just purchased and downloaded adobe illustrator and got error 'unable to start correctly (0xc000007b)' when i try to open it in windows, and if i click on the downloaded icon in creative cloud it will just hovers and i cannot open the application.

I am using windows 8.1 operating system.

I have tried many ways to try and fix this, re-downloaded...tried these forum post solutions, https://forums.adobe.com/message/9541382#9541382, https://forums.adobe.com/search.jspa?q=0xc000007b and other fixes on youtube videos and all have not worked.

Your advice would be greatly appreciated.

Jason

This topic has been closed for replies.
Correct answer jasonj52232987

Hi

Thanks for your responses.....resolved.

After the various actions i took to try a fix, even updating windows twice. I did another windows update and this time windows wanted to do 90 more updates (ehhhh). 3 hours later.

I removed illustrator and creative cloud before updating and after the update it worked.

For future reference (others) Im really not sure what action really resolved it, updating windows 3 times in between was part of the solution though.

Thanks again.

3 replies

J
jasonj52232987AuthorCorrect answer
Participant
June 22, 2017

Hi

Thanks for your responses.....resolved.

After the various actions i took to try a fix, even updating windows twice. I did another windows update and this time windows wanted to do 90 more updates (ehhhh). 3 hours later.

I removed illustrator and creative cloud before updating and after the update it worked.

For future reference (others) Im really not sure what action really resolved it, updating windows 3 times in between was part of the solution though.

Thanks again.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
June 22, 2017

Moving to Creative Cloud Download & Install​

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 22, 2017

Search http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime

arij2010
arij2010
Inspiring
June 22, 2017

Hi,

It's not the same app but try solution 3:

Solutions for Photoshop Lightroom start error '0Xc000007b' on Windows OS

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