cannot open illustrator - error 'unable to start correctly (0xc000007b)'

[jasonj52232987]

Hi

I just purchased and downloaded adobe illustrator and got error 'unable to start correctly (0xc000007b)' when i try to open it in windows, and if i click on the downloaded icon in creative cloud it will just hovers and i cannot open the application.

I am using windows 8.1 operating system.

I have tried many ways to try and fix this, re-downloaded...tried these forum post solutions, https://forums.adobe.com/message/9541382#9541382, https://forums.adobe.com/search.jspa?q=0xc000007b and other fixes on youtube videos and all have not worked.

Your advice would be greatly appreciated.

Jason

[John T Smith]

Search http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime

[arij2010]

Hi,

It's not the same app but try solution 3:

Solutions for Photoshop Lightroom start error '0Xc000007b' on Windows OS

[Kanikas]

Moving to Creative Cloud Download & Install​

[jasonj52232987 · Accepted solution]

Hi

Thanks for your responses.....resolved.

After the various actions i took to try a fix, even updating windows twice. I did another windows update and this time windows wanted to do 90 more updates (ehhhh). 3 hours later.

I removed illustrator and creative cloud before updating and after the update it worked.

For future reference (others) Im really not sure what action really resolved it, updating windows 3 times in between was part of the solution though.

Thanks again.