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Participant
June 11, 2013
Answered

Cannot register CS3

  • June 11, 2013
  • 2 replies
  • 5707 views

I am trying to register my version of Adobe Creative Suite 3 Design Premium but have been unsuccessful. It will operate and can be used just fine but I am having trouble registering it, and I was warned by the program that if I do not register and activate it within 30 days it will discontinue to work. It was on a previous computer but I deactivated it on that computer, I did not just uninstall it.

On my new Mac Mini running OS X 10.8.3  I install and then open Photoshop and then I select  “Registration...” under Help on the menu bar. This then displays the message:

Registration – Connection Failure

We were unable to connect to Adobe to Register your product.

To proceed with Registration please check the following:

1. Make sure you've connected to the Internet.

2. Make sure JavaScript is enabled in your browser settings.

3. Click the Register Now button.


I then make sure that I am connected to the internet by trying to go to your website and I can. I make sure JavaScript is enabled by opening the internet browser that the computer came with, Safari, and then I went to the security tab under preferences and ensured that “Enable JavaScript” under web preferences was checked. I then clicked on Register Now and I got a new window that says:

Registration – Connection Failure

We were unable to connect to Adobe to Register your product.

Please make sure you're connected to the Internet and have Javascript enabled in your browser.

If you are unable to connect at this time, click the Register Later button.

If I click on Register Now the same window reappears indefinitely.

This topic has been closed for replies.
Correct answer Mylenium

CS3 registration is long offline. You will have to add it manually via the web site under "My Products", if you haven't already registered it in the past.

Mylenium

2 replies

NorthDown2
Participant
June 16, 2016

I am having the same problem too - CS3 Master Collection was only installed on one Mac. Trying to install it on another as the original one has power supply problems and get the Registration - Connection Failure

We were unable to connect to Adobe to Register your product.

/To proceed with Registration please check the following.

How do I get the software registered?

Mylenium
MyleniumCorrect answer
Legend
June 11, 2013

CS3 registration is long offline. You will have to add it manually via the web site under "My Products", if you haven't already registered it in the past.

Mylenium

Participant
February 27, 2016

although this was answered about 3 years ago I am having the same problem. I can not find "My Products" currently on the website now.