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Participant
July 18, 2021
Question

Cannot reinstall creative cloud for iPhone

  • July 18, 2021
  • 1 reply
  • 140 views

Dear team, my CC app was stuck and could not work with it. I decided to delete the app and install again. However after deleting the app, somehow it still remained on my phone - is still listed in Settings and can't download it from App Store (offers to Open the app). It seems it is still running somehow as I can search for it on my phone and open the app, but after opening it is still stuck in the same way when I wanted to reinstall it.

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1 reply

kglad
Community Expert
Community Expert
July 19, 2021

on your iphone tap

 

settings>general>iphone storage>scroll to cc app and tap>delete app