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M
mikerdean
Participant
June 30, 2021
解決済み

Cannot reinstall PEL 2021

  • June 30, 2021
  • 返信数 2.
  • 761 ビュー

I cannot install Photoshop Elements 2021 becuase it fails with an error code of 199 saying it cannot install it automatically. What happened is I uninstalled Premier Elements 11 (yes,11) which uninstalled everything connected with Elements 2021 as well.  When I try to reinstall Elements the above error code is given, but this does not appear in the list of error codes which Adobe quotes on its help page for installation issues. Can anyone else help, please?

このトピックへの返信は締め切られました。
解決に役立った回答 Phil Pickering

Hi Mike,

 

@John T Smith 's advice is quite correct: the Creative Cloud Cleaner tool works on the Adobe Elements family of applications too.

 

Think you'll have to use it for whatever remnants are left over from both Premiere Elements 11 and Photoshop Elements 2021, then try reinstalling Photoshop Elements 2021.

 

Here's a post from a thread on the Photoshop Elements Support Community that explains what to do in the Creative Cloud Cleaner tool:

 

https://community.adobe.com/t5/photoshop-elements/no-uninstaller-listing-for-elements-2020/m-p/10851731#M51353

 

Hope that helps 🙂

返信数 2

D
default43evj5ekta6w
Participant
October 2, 2021

I had a very similar problem reinstalling Photoshop Elements 2021, geting the error code 199.  Understanding through this thread that it was a "leftover remnants" of Photoshop Elements 2021 I was able to solve the problem through:

Control Panel>Default Programs>Set your Default Programs>Apps & Features.  Scroll to Adobe Photoship Elements 2021 - select & uninstall.  Having done that I was able to reinstall Photoshop Elements 2021 sucessfully I am pleased to say.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 30, 2021

Try to remove all leftover traces and then install

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

    M
    mikerdean作成者
    Participant
    June 30, 2021

    Thank you for this reply, but I don't use the Cloud at all (as far as I know!).  I have deleted all traces of thr failed installations I can find, but no further progress on reinstall.  Any further advice please? Please bear in mind I am not a computer expert.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 30, 2021

    Did you click the link to find out if it willl help with your problem?

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