Cannot run apps, program says trial is expired

[Clovis Velarde]

Hello,

I already purchased my one year membership, but before that I tried the Adobe Illustrator and photoshop trial. When I try to run the program, Now already purchased, it keeps telling me that the Trial is already expired.

Please can anybody help me with this problem ?

Thanks.

[Sheena Kaul · Accepted solution]

Hi Clovis Velarde,

Please sign out and sign in back to the creative Cloud application. You can refer to the help document below:

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Regards,

Sheena

[ilse1967]

Helly Sheena,

I have the same problem, and just tried to do the steps which are shown in the link. Unfortunately, that doesn't work. What is the next solution? My patience is almost done....

[Sheena Kaul]

Hi ilse1967,

Please try to uninstall and reinstall the Creative cloud desktop application and then check.

You may refer to the help document below:

Creative Cloud Help | Install, update, or uninstall apps

Regards,

Sheena