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kimberlyw63942604
Participant
May 18, 2018
Beantwortet

Cant access Libraries in PS, says not logged into CC, but i am

  • May 18, 2018
  • 2 Antworten
  • 4904 Ansichten

I'm at my wits end, I can't see my libraries in PS, I was on Chat with Tech support today for about 2 hours and they even took over my computer and still no answer has been found, it is saying i'm not logged in to CC...But i am....Ive tried signing out from help in PS and signing back in etc...How can i get my libraries to show up back in PS...I can see them on the internet, but PS keeps saying i'm not logged in... Can anyone help?

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Beste Antwort von janoir88

I had the same issue and found following the steps here fixed it!

the one that solved the problem was - Configure your proxy to work with Libraries

Hope you found the answer before now!!

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

2 Antworten

janoir88Antwort
Participant
July 21, 2018

I had the same issue and found following the steps here fixed it!

the one that solved the problem was - Configure your proxy to work with Libraries

Hope you found the answer before now!!

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Ussnorway7605025
Legend
May 18, 2018

did anyone check what version of the Adobe cc app is installed i.e, does it want to update?

kimberlyw63942604
Participant
May 18, 2018

That was the first thing they checked 

Ussnorway7605025
Legend
May 18, 2018

if you signed out from Photoshop help and signed back in, it still says you are not signed in from that help panel or the cc library panel is where it says you are not signed in?

also could you goto help open system info and scroll down to just under extensions please screenshot