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burrrittanie
Participant
August 20, 2019
Question

CANT CANCEL

  • August 20, 2019
  • 2 replies
  • 196 views

I'm trying to cancel my subscription and it is telling me I need to contact Adobe. No one is responding in the contact box. I want to cancel and remove my payment info. I DO NOT wish to automatically renew. Please help before I report this company for fraud.

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2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 20, 2019

Self cancel is not enabled if there are payment issues. You need to pass via Contact Customer Care as indicated by Axel.

ABAMBO | Hard- and Software Engineer | Photographer
AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
August 20, 2019

Please take a look here: How to cancel your Adobe Creative Cloud plan or membership

 

If this doesn't help you have to contact the Adobe support. This is a public forum, not the link to Adobe support. Sorry but we can't help with account and payment problems. Please click the link below to contact Adobe staff to help

 

Be sure to remain signed in with your Adobe ID before accessing the link below

You must also allow 'cookies' in your web browser for this to work

 

https://helpx.adobe.com/contact/support.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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