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Jonah28622477ov8a
New Participant
February 27, 2023
Answered

Cant Connect to Server to Update Creative Cloud

  • February 27, 2023
  • 4 replies
  • 1765 views

Things were working just fine until I decided to update Indesign. Now I get to at most 30% before the program stops and shows me this:

I cannot do anything else with my creative suite, it just brings me back to this every time.

My computer uses Windows 11 btw, I've tried looking for help on this and everything I see uses MacOs so I have no idea what to do for my computer.

 

Thank you for you time,

Jonah

This topic has been closed for replies.
Correct answer Jonah28622477ov8a

Thank you everyone who responded to this post, the problem has been resolved!

 

I uninstalled, then I changed my firewall settings back to default (I'm not sure why it wasn't default already, I've never edited them before) and this allowed me to reinstall everything and it's all working and updating properly now!

4 replies

J
Jonah28622477ov8aAuthorCorrect answer
New Participant
March 8, 2023

Thank you everyone who responded to this post, the problem has been resolved!

 

I uninstalled, then I changed my firewall settings back to default (I'm not sure why it wasn't default already, I've never edited them before) and this allowed me to reinstall everything and it's all working and updating properly now!

    kglad
    kglad
    Adobe Expert
    March 8, 2023

    good to hear!

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 28, 2023

    Jonah, in addition to Kglad and PeruBob's helpful suggestions, can you clarify what type of Creative Cloud membership you are using? I see you just signed up for an individual plan today, but your original post seems to indicate you have previously used InDesign on the computer. How old a version of InDesign are you upgrading from?

     

    Is there anything else we should be aware of? Is the Windows 11 computer or network it is attached to managed by an organization?

     

    We look forward to your updates; the more detailed the information, the more the Download and Install community can help you with the error, Jonah.

     

    Do not hesitate to contact our chat support at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you would like direct assistance updating InDesign.

    Peru Bob
    Peru Bob
    Adobe Expert
    February 27, 2023

    Try resetting the CC App.
    To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    If that doesn't work, try uninstalling and reinstalling the CC App:
    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

    Edit: Once again, kglad was typing faster and in more detail than I was.

      kglad
      kglad
      Adobe Expert
      February 27, 2023

      first, restart your computer and retry if not already updated.

        J
        Jonah28622477ov8aAuthor
        New Participant
        February 27, 2023

        I just restarted it, and it downloaded farther than before, to about 57% before it stopped again.

        kglad
        kglad
        Adobe Expert
        February 27, 2023

        reset the cc desktop app by making sure it's in the foreground, then press:

        Win: Ctrl + Alt + R
        Mac: Cmd + Opt + R


        if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


        if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


        if that fails, do a clean cc install carefully following each applicable step:

        uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

        then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

        clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

        check for, and if available, update your os

        if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

        if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

        restart your computer (don't skip this)

        reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

        use the desktop app to install your cc programs/trials

        NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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