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taralynnsphotography
taralynnsphotography
Participating Frequently
October 8, 2018
Answered

Cant Download Adobe creative suite to laptop WHY!!!!!

  • October 8, 2018
  • 4 replies
  • 573 views

I have adobe creative suite CS4 I purchased it in 2010. I am the onlly owner of the product. My desk top that I have had the discs installed on forever went belly up. I want to down load the discs onto my laptop with windows 10 but it wont let me Why? I need help fixing this issue asap like yesterday I paid a crap ton of money; for the thing and I did not expect to have to buy any thing else for a life time. adobe needs to make it download or make good on something that will download. Adobe I do not care ABOUT STATE OF THE ART NEW I WANT WHAT I HAVE TO WORK.

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Correct answer John T Smith

Owners of old programs simply have problems with Windows 10... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Microsoft changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Microsoft issues a Win10 update, there is the risk that an old program that HAS been working after the initial Win10 upgrade will STOP working... bottom line, old programs require a matching old operating system

Two ideas that MAY work to install and/or run old programs in Windows 10

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... this says Encore, but is sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account) so follow the instructions, substituting the name and location of your specific program for Encore

-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 10, 2018

taralynnsphotography  wrote

I did not expect to have to buy any thing else for a life time.

That's kind of funny.  I hope by lifetime, you meant the lifetime of your computer and not yourself.  You got what you paid for.  8+ years of software usage is a lifetime.   That's more than most people get out of their equipment.

Photography Plan is only $10/month and it includes the very  latest versions of Photoshop, Lightroom CC and other perks for digital photographers.  You can install & use it FREE for 7 days. 

Adobe Creative Cloud Photography plan | Professional photo editing software

Nancy O'Shea— Product User & Community Expert
    M
    MelissaLA88
    Participating Frequently
    October 8, 2018

    Unfortunately... As stated above, old programs need an older operating system to really do their thing. This is just how it works In the long run, you're better off just going with the Creative Cloud so you can avoid issues like this. You can view available plans here.

    T
    Test Screen Name
    Legend
    October 8, 2018

    Adobe stopped changing CS4 to work with new systems the moment CS5 was released. You got the right to run it on a lifetime on the system in use at the time. Adobe expected their customers to upgrade each time a new version came out, not buy once.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 8, 2018

    Owners of old programs simply have problems with Windows 10... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Microsoft changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Microsoft issues a Win10 update, there is the risk that an old program that HAS been working after the initial Win10 upgrade will STOP working... bottom line, old programs require a matching old operating system

    Two ideas that MAY work to install and/or run old programs in Windows 10

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... this says Encore, but is sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account) so follow the instructions, substituting the name and location of your specific program for Encore

    -also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

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