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Cant ever uninstall Pre-release Adobe apps via cloud app

Engaged ,
Feb 15, 2023 Feb 15, 2023

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My adobe cloud installer wont uninstall 3 prerelease programs I have.

I've done all the adobe cloud cleaner stuff.

Can I just drag them away, or will that leave gigabytes of hidden stuff?

It's the space I want. 

Mac OS Ventura 13.1

 

 

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correct answers 1 Correct answer

Adobe Employee , Feb 16, 2023 Feb 16, 2023

Thanks for the update, Steve. I am sorry; the Download and Install Adobe community is for most released Adobe desktop software titles. We don't want to confuse an individual using Photoshop CC 2018, CC, or CS6 with a pre-release-specific error from 2023.  

 

Please review any support documentation provided with the pre-release program and follow up with your point of contact.

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Adobe Employee ,
Feb 15, 2023 Feb 15, 2023

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Steve, which prerelease programs are you trying to utilize? Have you posted in their dedicated communities about any errors you are encountering?

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Engaged ,
Feb 16, 2023 Feb 16, 2023

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yes, after a while, they sent me here.  bridge, photoshop, premiere pro.

 

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Adobe Employee ,
Feb 16, 2023 Feb 16, 2023

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Thanks for the update, Steve. I am sorry; the Download and Install Adobe community is for most released Adobe desktop software titles. We don't want to confuse an individual using Photoshop CC 2018, CC, or CS6 with a pre-release-specific error from 2023.  

 

Please review any support documentation provided with the pre-release program and follow up with your point of contact.

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Engaged ,
Feb 15, 2023 Feb 15, 2023

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My adobe cloud installer wont uninstall 3 prerelease programs I have.

I've done all the adobe cloud cleaner stuff.

Can I just drag them away, or will that leave gigabytes of hidden stuff?

It's the space I want.

Mac OS Ventura 13.1

steve z

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Community Expert ,
Feb 16, 2023 Feb 16, 2023

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after using the cleaner you'll need to reinstall the programs your want removed in order to restore their uninstallers.  ie,

 

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install the cc programs you want to remove

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

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