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Steve Zeeeee
Inspiring
February 15, 2023
Answered

Cant ever uninstall Pre-release Adobe apps via cloud app

  • February 15, 2023
  • 2 replies
  • 1634 views

My adobe cloud installer wont uninstall 3 prerelease programs I have.

I've done all the adobe cloud cleaner stuff.

Can I just drag them away, or will that leave gigabytes of hidden stuff?

It's the space I want. 

Mac OS Ventura 13.1

 

 

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thanks for the update, Steve. I am sorry; the Download and Install Adobe community is for most released Adobe desktop software titles. We don't want to confuse an individual using Photoshop CC 2018, CC, or CS6 with a pre-release-specific error from 2023.  

 

Please review any support documentation provided with the pre-release program and follow up with your point of contact.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 16, 2023

Steve, which prerelease programs are you trying to utilize? Have you posted in their dedicated communities about any errors you are encountering?

    S
    Steve ZeeeeeAuthor
    Inspiring
    February 16, 2023

    yes, after a while, they sent me here.  bridge, photoshop, premiere pro.

     

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    February 16, 2023

    Thanks for the update, Steve. I am sorry; the Download and Install Adobe community is for most released Adobe desktop software titles. We don't want to confuse an individual using Photoshop CC 2018, CC, or CS6 with a pre-release-specific error from 2023.  

     

    Please review any support documentation provided with the pre-release program and follow up with your point of contact.

    S
    Steve ZeeeeeAuthor
    Inspiring
    February 15, 2023

    My adobe cloud installer wont uninstall 3 prerelease programs I have.

    I've done all the adobe cloud cleaner stuff.

    Can I just drag them away, or will that leave gigabytes of hidden stuff?

    It's the space I want.

    Mac OS Ventura 13.1

    steve z

    kglad
    kglad
    Community Expert
    February 16, 2023

    after using the cleaner you'll need to reinstall the programs your want removed in order to restore their uninstallers.  ie,

     

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install the cc programs you want to remove

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

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