Cant install any Adobe app on Windows 11 Pro 24h2

[lostinuniverse]

Hi, every time i tryt to launch an app to install it never shows me the installer.

I tried clearing caches, using cc cleaner, doing a clean install, win 8 comp mode, admin mode, nothing works and i seriously need to use this apps.

[kglad]

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[lostinuniverse]

Already tried that, doesnt work.

[kglad]

you have the installer downloaded onto your computer, correct?

you downloaded the correct version matching your os, correct?

if yes and yes, what os?

[Jeffrey_A_Wright]

Lostintheuniverse, sorry you are unable to install your Adobe applications. Do you receive a specific error message? Is the computer or network managed by your educational institution or another organization? ^JW

[lostinuniverse]

I don't get any message

[Jeffrey_A_Wright]

Thanks for the update. The errors will be recorded within the log file on the computer, Losinuniverse.

Please see https://adobe.ly/40C8Qdg for information on how to locate the FATAL error that is preventing the installation and let us know what you discover. ^JW

[lostinuniverse]

The only report files i can see are dunamis on a Adobe Folder on Temp.

[Jeffrey_A_Wright]

No problem, Lostintheuninverse; you can download and run the CC log collector tool from https://adobe.ly/48B3b9n and then click on https://adobe.ly/4ekIlfN to reach out to our support team for assistance with interpreting the log files after they have been uploaded.

If you discover the Fatal error, please feel free to update this public discussion so Kglad, Peru Bob, and I can provide additional help correcting it. ^JW

[lostinuniverse]

Yes i have the installer downloaded on my pc and it matches the OS.

I got Win 11 24H2.

[Peru Bob]

Your firewall may be blocking it.