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Participant
September 26, 2019
Question

Cant install Creative cloud!

  • September 26, 2019
  • 2 replies
  • 167 views

Cant install Creative cloud!  Installation fails with error 72

 

I read and tried every suggestion i could find on community forum and google

 

All these steps do not solve the issue

 

Logged into windows as an administrator
Run installer as an administrator


Followed the following:

Cause: Group Policy is enabled

https://helpx.adobe.com/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creative-Cloud-desktop-app.html

 

Use the Creative Cloud Cleaner Tool to solve installation problems

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#topic-2

 

Is there anything else we can do. We have spent an entire half day trying to install this program.  IT SHOULD NOT BE THAT HARD!

 

Shane

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    September 27, 2019

     

    • What operating system? 
    • Tell us about your computer hardware. Be especially certain to tell us about your OS, CPU, RAM, GPU (make, model, driver version), any third-party I/O hardware (e.g., AJA, Blackmagic) and the type of media drives you are using.
    • What is your hard drive setup (how many, what kind, what is on each, and how full)?

    Peru Bob
    Community Expert
    Community Expert
    September 26, 2019

    What are your full computer specs?

    Participant
    September 27, 2019
    It is an i7 , 12 gb RAM