Cant open Illustrator, waiting to validate license

[larissab91338976]

I had Illustrator license before, and it expired because I changed my credit card. Now with a new credit card I bought a new license. And I did everything right. I already have the creative cloud, so I just Uninstall the old Illustrator and Install the new Illustrator but when Im going to open it to work It wont open. It says "Validating the online license status. This may take a few seconds.." and after this it keeps "Waiting" forever..... and the Illustrator wont open. What should I do? I have a job to delivery tomorrow.

Thanks

Larissa

[John T Smith]

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

[kglad · Accepted solution]

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html