Cant update apps on Creative Cloud

[ndanty]

I cant update my apps.  Creative Cloud tells me to retry or contact customer support.  Ill retry but nothing happens. Whats wrong?

[Mylenium]

Without proper system info and other technical details like the exact error numbers/ codes nobody can say anything.

Mylenium

[ndanty]

Really?

Download error.  Press Retry to try again or contact customer support (49)

There ya go

[Jeffrey_A_Wright]

Ndanty are you on a managed network?  If not please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for common causes of a connection failure.

If you continue to experience download difficulties then please try an alternate Internet connection.

[ndanty]

My internet connection is fine and I have no alternate ways to connect. It

just blows my mind that something as seemingly simple as updating programs

that I have paid for is not working. Makes me skeptical of creative cloud

and adobe in general.

[Jeffrey_A_Wright]

Ndanty if you are on a wireless connection please try a wired connection.  If you are on wired connection please try a different cable.

[ndanty]

A wired connection? Is that a caveat of purchasing Adobe CS that you might

not be able to use it on a wireless network? I don't have time to go buy a

cable and set that up, but I guess I'll have to make time if that's the

only way to update the program.

[Jeffrey_A_Wright]

Ndanty if you would prefer you can contact our support team to assist with reviewing your download logs.  This would help you determine the specific failures.  If you are facing a quality of service issue then the logs will help confirm this as there will be failures within the logs.  The log files are located in the following locations:

• Windows: %temp%\AdobeDownloads\
• Mac OS: ~/Library/Logs/Adobe/AdobeDownloads/

You are welcome to contact our support team at Adobe - Contact Support – Download and Installation.  You are welcome to reference this discussion as well.