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beepb15784148
beepb15784148
Participant
August 3, 2017
Answered

Cant verify email when download adobe creative cloud. Stuck on verify your email screen

  • August 3, 2017
  • 2 replies
  • 3209 views

I currently have no way to acess that email/account so there is no way for me to verify it, but there i also no log out button so idk

This topic has been closed for replies.
Correct answer Kanikas

Hi Beep,

As you mentioned that you are stuck on verifying your email, please see:

Stuck at verify email address on creative cloud on mac anyone help?

Hope this helps.

Feel free to get back to us for any other details.

Regards

Kanika

2 replies

T
Test Screen Name
Legend
February 26, 2020

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
August 3, 2017

Hi Beep,

As you mentioned that you are stuck on verifying your email, please see:

Stuck at verify email address on creative cloud on mac anyone help?

Hope this helps.

Feel free to get back to us for any other details.

Regards

Kanika

A
anthonyb87987502
Participant
May 19, 2018

i have the same problem but on  windows

S
SteveGallo
Participating Frequently
August 7, 2018

Below is the process for Windows 7, 8, 8.1, or 10. It is similar to that described for MACs

1) End all Adobe processes

    a) Run Task Manager as Administrator (Enter Task Manager in Search, right click Task Manager, click Run as Admin)

    b) Click Processes tab

    c) In the Name list, find each Adobe process

    d) Right click

    e) Select End Task on every Adobe process in the list, one at a time

2) From Windows Explorer / File Explorer go to C:\Users\user name\AppData\local\Adobe

3) Delete OOBE folder and AAM Updater folder

4) Start Creative Cloud and Login

This process worked for me. I hope this helps others.

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