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U
ufriendly
Participant
November 21, 2013
Answered

CASE 0211653003

  • November 21, 2013
  • 1 reply
  • 637 views

I've called 17 days of the last 30 days, on hold over an hour each time, including one day for 3 hrs 10 min.  NOTHING!!!!!!

Are you guys F-king KIDDING ME??????

I've used all my cell minutes on hold with you Fing guys!!!

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Ufriendly I reviewed your case and it appears that a proof of purchase which contains pricing information was requested on 10/22.  The case has now been closed due to no updates being made to the case.

    I would recommend that you go to https://www.adobe.com/account.html.  You can then access case 0211653003 and attach the requested proof of purchase and reopen your case.

    You may also want to look at your e-mail filters if you did not receive the e-mail from our support team on 10/22.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    November 21, 2013

    Ufriendly I reviewed your case and it appears that a proof of purchase which contains pricing information was requested on 10/22.  The case has now been closed due to no updates being made to the case.

    I would recommend that you go to https://www.adobe.com/account.html.  You can then access case 0211653003 and attach the requested proof of purchase and reopen your case.

    You may also want to look at your e-mail filters if you did not receive the e-mail from our support team on 10/22.

    U
    ufriendlyAuthor
    Participant
    November 24, 2013

    I went to closed case but there is nowhere to open or atached a file to fix this. What do you suggest?

    U
    ufriendlyAuthor
    Participant
    February 7, 2014

    If you no longer are given the option to update the case then please contact our support team.  I reviewed the case history and it does appear our support team attempted to contact you via telephone as well.  I would recommend verifying the contact information listed under your account is current.

    You can contact our support team at http://adobe.ly/yxj0t6.

    I did also review the case history but it does not appear an the proof of purchase was ever attached to the case.  When you have an open case you will be able to attach your proof of purchase to the case.  You can find more information on what type of proof of purchase is accepted at Valid proof of purchase - http://helpx.adobe.com/x-productkb/policy-pricing/valid-proof-purchase.html.


    This is still going on. They keep having me upload the same documents, etc. I can NEVER get through on the phone. Can you heop me? This has been going on for months. See attached.

    thanks

    j

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