CC 2019 account confirmation problems, no offline allowed

[Jon_Forsyth]

I use Adobe cc products with a license from my school, and I was recently upgraded from cc 2018 to cc 2019. They explained that there was a new verification procedure that required everyone to be logged in with a personal Adobe account, which I have.

I have two issues:

1. I have to "re-confirm" my account every couple of hours when I am using the software, or it threatens to shut me down. This is very annoying. As long as I am online, re-confirmation works, but if not online, I can't continue.

2. I can't open the apps offline at all. I haven't read anything about Adobe products now only being usable if you have an active Internet connection (it used to be you could be offline for 99 days), but now, even a temporary connection problem will throw this at me:

Of course, being offline, the suggestion to check their connectivity guide (on a webpage) is pretty absurd.

Is Adobe cc online-only now? Is this pester-ware screen a normal behavior?

Thanks,

Jon

[arij2010 · Accepted solution]

Hi,

Try this :

1 -

Quits All Adobe background processes :

Go to Application > Utilities > Activity monitor .

Select the process and force quit

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

MAC HD/Users/<user folder>/Library/Application Support/Adobe/OOBE

MAC HD/Library/Application Support/Adobe/SlStore

MAC HD/Library/Application Support/Adobe/SlCache

3-

-> Give write and read permissions to Adobe these 2 Adobe folders :

MAC HD/Users/<user folder>/Library/Application Support

MAC HD/Library/Application Support/

[Jon_Forsyth]

Thanks for the detailed response! It seemed to work.

I don't know how to do the third step (maybe Adobe already has it?), but I did the other two, and now, after one more verification and opening each app online, it seems I can open them offline and not have to verify every time. I'm hopeful that it will be a long-term solution.

I don't know if it's relevant, but I had two versions of SlStore (the second called SlStore_v1), so maybe that had something to do with it.

Also, sorry I didn't mention I was on a Mac, but I'm glad you figured it out.

[arij2010]

"SlStore_v1" is another folder that has nothing to do with the process .

The third step is not mandatory but can prevent future issues .

[Jon_Forsyth]

Thanks for the help. However, I went through all the steps and it seemed to fix it, but it was only temporary, and the same problem is back a couple of days later: I get asked for confirmation every few hours, and/or I get a message (after I have been using the program for a while) that says "confirmation failed" (although when I close the dialog box, it doesn't close the program, at least). Also, as before, I can't open anything in offline mode. I get a message when I try to open that says the account can't be confirmed, so it won't open. Very frustrating...

[tommaso_emanuelb72117928]

Non