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WhyDoesn_tThisWork
WhyDoesn_tThisWork
Inspiring
April 17, 2019
Answered

CC app autostart overriding all settings

  • April 17, 2019
  • 3 replies
  • 7693 views

I was just on with chat about this and after uninstalling and reinstalling things and verifying that CC apps opened I repeated my issue about the app autostarting and was told it's a Windows feature. I am having a hard time believing this as I proved to the support person that using Windows settings to stop the app from autostarting didn't stick. Every time I close the window Adobe CC re-enables the startup setting for the app and overrides the settings of my operating system. If this is a Windows feature I should be able to turn it off and have it stay off. I have several other applications on the startup list that don't override the choices I make in Windows settings, but Adobe CC does. I don't want this happening anymore. It's a huge impact on startup and when I'm not actively using the program it doesn't need to be running. I've unchecked options to sync files, I've unchecked the general preferences option to launch at login, and I've used Windows settings to disable autostart but it's not working. Can someone help me get this app to stop autostarting?

Thanks

    Correct answer WhyDoesn_tThisWork

    I'm getting in touch with Microsoft about this. Maybe they will know how to manage this program. I'll post their response here so that others experiencing this issue can get some answers.


    It's not a Windows feature, its Adobe CC and Windows not playing well together. Chatted with Microsoft today and leaned that using a clean boot to manage problems with apps is very helpful and pretty simple. Somehow the Adobe CC client or some part of it persisted in startup even after changing the preferences and disabling the app's launch, and once it was running it was able to override attempts to disable it. Using Windows system configuration to disable it and boot without it running allowed me to make changes that persisted.

    Steps here if you're new to it too:

    1 Windows key+r or right click Windows icon on your taskbar and select run.

    2 Type msconfig in the Run window to bring up the System Configuration window and select the services tab from the choices there.

    3 If it isn't already checked, check the box below the services list marked hide all Windows services so only non-Windows services show, and then look for Adobe services in the list and uncheck the box to the left. If you can't find the service or just don't want to look you can click or tap disable all and click or tap okay,

    You'll be prompted to restart your computer so make sure anything you're working on is saved and restart. After restarting your computer you'll be in a clean boot and if you look at the startup tab in task manager you can make sure any Adobe products shown there that you don't want to start with your computer are disabled, or disable them if they aren't. At this point the preference settings in the Adobe app should apply and persist. Clean boot mode will restrict use so to return to normal boot you'll want to go back into System Configuration and re-enable services, then follow the prompt to restart again, otherwise you'll have some problems running related programs/apps them next time.

    If this works for you the way it is for me you'll have no Adobe process running and if you look in Windows settings/apps and the controls for startup you'll find the switch in the off position instead of on. I am not having to control it through a third party program and it remains disabled until used even after interacting with the desktop client and restarting my computer.

    As usual, make sure your OS and your Adobe client/apps are kept up to date.

    Good luck

    Edit: Info wasn't quite complete. Changed, startup, to, services with respect to system configuration steps to make sure people get to the correct tab.

    Cheers

    3 replies

    M
    marcelh91356388
    Participant
    June 1, 2020

    I have the exact same issue, typically Adobe, they don't respect their users nor their choices. Sadly I can't provide an answer.

      H
      HarryHighRes
      Participant
      December 19, 2019

      Disabling everything Adobe using Autoruns solved it for me! It also helped me identify other programs that I didn't need in startup.

      You can get it here:

      https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

      Daniel E Lane
      Daniel E Lane
      Inspiring
      April 17, 2019

      Did you go into the CC preferences and turn off the "Launch at Login"?

      WhyDoesn_tThisWork
      WhyDoesn_tThisWorkAuthor
      Inspiring
      April 17, 2019

      Hi Daniel, thanks for the reply. I have had launch at login unchecked from the start. I've made sure that sync files is unchecked, and just to make sure I unchecked always keep app up to date as well. None of that does me any good though, Adobe CC app starts when my computer does no matter what.

      Edit: It was when I tried to use Windows 10's app startup settings that I noticed it was overriding my choice. I can flip that little tab to no all I want, but when I close and reopen the startup options, it's set to yes again.

        WhyDoesn_tThisWork
        WhyDoesn_tThisWorkAuthor
        Inspiring
        April 22, 2019

        You did not understand what I said: I could give no clue in addition to what Daniel said. And as I found that those answers where helpful, I marked those as helpful. That‘s what I do, when I find that the answer is helpful. I am not in competition with Daniel or any other user to provide an answer. It was just for some reason — that I do not need to explain to you — not the moment for me to intervene.

        It‘s not that you snip your fingers, that answers come in...

        You may change now your id...


        And you didn't seem to understand how it would look to see someone who's profile suggests they could probably help come wandering in, drop something of no value, and wander out. Daniel was trying to help despite that he had incredibly little chance as his experience is with Mac, not PC and he doesn't claim to have the experience with Adobe or Windows that you do claim to have. Not only that but Daniel's responses were the veriest basic of diagnostics and he admitted to needing his thinking cap. That's nice help and a hundred times better than the effort you made. Daniel's obviously not the only person who could have tried to help, because here you are, but he's the only one who did. You might want to consider being competitive instead of just acting like the old guard who has amassed all the points and feels they've won it all and now the rules no longer apply.

        No, you don't need to explain to me, because I don't care. It was not the moment for you to intervene because the problem wasn't well addressed or solved, you have more experience with both aspects of the issue and offered not even the most basic help, and you did nothing but points fairy your way through after there had been three days of silence.

        I'm not expecting an answer just because I snapped my fingers. I waited three days and it wasn't until you showed up but did nothing of value that I got that upset. And what could you expect? It's not like I would have known that in half an eternity and with all your experience, you would have no ideas.

        Since there's nothing wrong with my I.D. I can only assume you're trying to be insulting again. Fits you well.

        So done here

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