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ScottAgain
ScottAgain
Participant
October 21, 2020
Question

CC App update fails to install

  • October 21, 2020
  • 1 reply
  • 131 views

I'm using A Mac with latest OS. I have tried repeatedly to get creative cloud installed, but the furthest I get is 20% before stall out. I have the problem for a month. Customer care could not resolve when we spoke. And when I try to call back hold times are more than hour. Never been more frustrated!

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 21, 2020

ScottAgain, please utilize the solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html to reinstall the Creative Cloud desktop app.

 

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