CC app updates taking 10-12 hours each

Question

I have the latest adobe CC desktop app, running on Windows 10. The latest app updates are taking 10 to 12 hours EACH. This is for Lightroom, Photoshop, AE, Premiere, Media Encoder, Audition.

Typically, they take 5 minutes each on my internet connection. I'll confirm the obvious: there doesn't seem to be a problem with my connection. No errors are reported, just painfully slow. At his rate, it will take me 6 nights to update all my apps.

I don't know why it's taking this long, but it's not practical at all. Is this something others have been able to remedy?

raphaelP · Accepted Answer

clear your adobe.com cookies or try using a different browser. (that's more likely a browser issue than a connection issue.)

It appears that a few days of waiting fixed the issue... I'll chalk it off to internet routing or something. Weird. I definitely could connect to the servers though.

aramk36087288 · Answer

Hi... I've had the same issue and then noticed that the CC app itself needed to be updated under the "Assets" tab. Once that update went through, then the rest of the App updates installed normally.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded