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swalters2019
Participating Frequently
September 16, 2020
Question

CC Desktop App Won't Open - Keep spinning - Relaunch

  • September 16, 2020
  • 1 reply
  • 1256 views

Before you point me to this article:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html?product=Creative%20Cloud%20Desktop&product-version=5.2.1.441&mv=product&mv2=accc

 

I've already done everything on the list. Multiple times.

• I've quit everything and restarted and rebooted cc desktop app

• I've uninstalled and reinstalled the desktop app (ran into some issues here but found a different link and it finally reinstalled)

• I've deleted the contens of the OOBE folder (without dleteing the folder) and relaunched

• And My OS is up to date (10.15.6)

 

STILL when I load the cc desktop app, it spins and spins and never loads. And then eventually it says, "Your apps are taking longer than usual to load. Relaunch Creative Cloud or restart your computer and try again. Get help (link)" and a Relaunch link.

 

So...now what?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 16, 2020

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

    S
    swalters2019Author
    Participating Frequently
    September 18, 2020

    Haha...I can't even do step 1 from your instructions since it tells me to uninstall all of the apps from thre cc app...which won't open! It just spins and spins and eventually gives me a relaunch link. 

     

    None the less, I will try uninstalling each Adobe app manually using the uninstall app in each folder. I'll let you know if this works.

    S
    swalters2019Author
    Participating Frequently
    September 18, 2020

    OK - it seems to be stuck on uninstalling Photoshop 21.0.1. It's been stuck on 35% for over 30 minutes now. All of the other apps took less than a minute. So I'm guessing this was probably creating the loop in the cc desktop app. 

     

    Now what? 

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