CC Desktop Manager Not Recognising Installed Apps

Forum|Forum|6 years ago
June 15, 2019
1 reply
622 views

Hi Guys

I just found that the Desktop Manager had disappeared from my Desktop and programmes, so I went into the Win10 control panel and ran 'repair' and the DTM reappeared. But when I logged in, it shows 'Install' against all the programmes I have installed. I tried to open PPr 13.1, but that asked me to log out of the version actually running on my PC (as though it was a different PC).

Any ideas on how to get the Manager to recognise all the apps installed (or should I uninstall and re-install?)

Regards,

Graham

Creative Cloud

This topic has been closed for replies.

kglad

Community Expert

go to your account and sign out from all computers, https://accounts.adobe.com

then sign out and then back in to your cc desktop application using the same adobe id used above: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

glaustinAuthor

Inspiring

Many thanks, KGLAD. Well, I've tried everything and even had a support remote session, but the Creative Cloud Desktop Manager is still not showing my installed apps, apart from Media Encoder and Acrobat pro DC. The technician said I could just download the programmes again as that would link them to the CCDT. He didn't seem to think I needed to uninstall them first; is that not a bit dangerous?