CC Desktop - The infamous error code 50 is back again

[Samoreen]

Hi,

I initially posted this in the wrong forum. Sorry.

Year after year, each time a new version of CC Desktop is released, the same mess has to be sorted out : the update refuses to install with error code 50. Uninstalling and re-installing doesn't help. Each time, I have to uninstall CC Desktop, download and run the Adobe CC Cleaner Tool (which doesn't help very much), delete the CC Desktop folders (because the cleaner tool doesn't seem to clean much), scan the registry and delete what's related to CC Desktop, run CCleaner to be sure and then re-install.

A lot of users have the same problem since ages and nothing changes. Please tell the person who is responsible for this crap to think about another job. Why make the installation of this piece of code so complicated ? If they are unable to create a working installation program, there are tools on the market to do this cleanly.

[Atul_Saini]

Hi Patrick,

Kindly refer the below mentioned link.

What is CC update Error Code 50?

Thanks,

Atul Saini

[Samoreen]

Thanks Atul,

Two remarks though :

1. How do I know which processes should be stopped ?

2. Since the installer knows which processes are conflicting with itself, could the developer be kind enough to display a more informative message ? After two years all of us being bothered with this issue, he/she could have found enough time for fixing this.

If the problem is really caused by conflicting processes, why does this installer not behave like any other installer : temporarily stop the installation, inform the user of which processes should be terminated (or offer to kill them itself) and then resume installation ?

[Atul_Saini]

Hi Patrick,

Thanks for your feedback, we would try to consolidate more information around this and try to work this out.

However, if you are still facing this issue kindly let us know, so that we can try to fix it up for you.

Process to be killed would be.

• All Adobe Applications
• Creative Cloud Help | Resolving process conflicts
• Antivirus program, Firewall-  while download.
• Installation Prompt to Close SafariNotificati

Thanks,

Atul Saini

[Samoreen · Accepted solution]

Atul_saini wrote:

However, if you are still facing this issue kindly let us know, so that we can try to fix it up for you.

Thanks Atul,

For the moment, the only method that works to fix this issue each time a new version (Windows 7 64-bit) is released is as follows :

1. Uninstall Adobe Creative Cloud Desktop

2. Download and run the Adobe CC Cleaner Tool (against Creative Cloud only)

3. Manually delete the Adobe\Adobe Creative Cloud folder under Program Files (x86) - I noticed that sometimes there are multiple folders with that name ending with a different version number. Anyway, the Cleaner Tool doesn't clean very much, apparently, since it doesn't even remove the program folder itself.

4. Manually clean the registry from all references to Creative Cloud Desktop

5. Run CCleaner

6. Reboot

7. Download and run the Creative Cloud installer before running anything else.

If this can help someone...