CC desktop update does not install

[p_mckee]

I am getting error message A12E1 when I try to update my CC desktop software. Now I can't launch the desktop app.

[kglad]

restart your computer and retry.

[Rajashree Bhattacharya]

Hi P.mckee,

The following thread has vital trouble shooting steps :

http://forums.adobe.com/message/5593076

Also

There are several steps you can do:

1. If your are getting this error while updating CC:

(a) Try to perform mentioned steps:

   Win: Go to C/Program Files(X86)/Common Files/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again.

   Mac: Go to Library/Application Support/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again

If the above mentioned steps does not work please follow the mentioned steps:

Win: Enable hidden Admin: http://social.technet.microsoft.com/wiki/contents/articles/3040.enable -disable-the-local-hidden-bui... and try the above mentioned steps in hidden admin account.

Mac: Enable root account: http://support.apple.com/kb/ht1528 and try the above mentioned steps.

Disable your security software and try installing again if stiil the same issue

Please let us know if it was useful.

Regards

Rajshree