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Klаus
Klаus
Inspiring
October 26, 2021
Answered

CC installed app updates on wrong drive :-(

  • October 26, 2021
  • 1 reply
  • 2244 views

Hi there!

 

From my Creative Cloud Desktop, I started an »update all« process, which affected some ten or so apps. Hours later I found out, that all those updates have not been installed on the default drive (where the previous versions were located) but on a different one. Which therefore has no more free space left now ... What the ...!!!

 

Is there some smart way to move them back to the right drive? Or do I have to uninstall and re-install them one by one?

 

Thanks!

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Uh, I see. Thanks.

 

But that won’t move the wrongly installed apps to the correct location, will it?


No, I am sorry, Klaus, you will need to use the process listed in https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html to remove the current installations. 

 

Any future installations using the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html or https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html will use the custom location.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 26, 2021

Klaus, sorry for the inconvenience. What location were the updates installed to?  Did you previously use the process listedhttps://helpx.adobe.com/download-install/using/change-install-location.html to customize the install location?

Klаus
KlаusAuthor
Inspiring
October 26, 2021

Thanks for your fast reply!

 

The updates have been installed to my drive c, which is just a small SSD that is actually meant to hold OS stuff and the like only.

 

No, to my knowledge I did nothing in order to customize/change the install location.

T
Test Screen Name
Legend
October 27, 2021
quote

Have you checked the actual disk to which they were installed? Or are you assuming, because C is now full?


By @Test Screen Name

 

Not sure if I understand your questions fully.

 

My c drive is fine now again, after I uninstalled about 6 Adobe apps – that all have been installed there mistakenly by Creative Cloud Desktop.

 

All my Adobe apps are located on my drive d normally. This is definitely something to be kept unchanged by any updating process, I’d say.


I'm saying did you CHECK the disk where the new apps were installed? Not just look at disk space and say it must be the wrong disk. If you're not sure how to check, let us know.

 

> This is definitely something to be kept unchanged by any updating process, I’d say.

Not at all. Updating from 27.1 to 27.2, perhaps. Upgrading from 27.1 to 28.1, this is an entirely new install, and could go to any drive, whether you are keeping the old version or not.

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