CC Installer and Photoshop Installer not responding

[RACHEL34356319pfdw]

Photoshop suddenly stopped working, so I uninstalled Adobe CC and Photoshop. Now when I try to reinstall them both of them says I can't open the application because it is not responding. I have restarted my MacBook Pro 2023 multiple times. Please help😭😭

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[RACHEL34356319pfdw]

Hello, thank you for your respond but even the uninstaller doesn't respond. 

[kglad]

did you start with the reset?

[RACHEL34356319pfdw]

I no longer have the CC desktop app. I uninstalled it and even emtpied my trashcan😭 Does that mean that I cannot reset?

[kglad]

correct.

re-download and install it.

[RACHEL34356319pfdw]

It doesn't allow me to redownload the CC destop app either... It keeps saying that is not responding. Is there any way that I could fix this problem without reinstalling or downloading uninstaller by any chance?

[kglad]

what do you mean by "it" won't allow me to redownload the cc desktop app?  ie, follow the steps listed above.

[RACHEL34356319pfdw]

THANK YOU SO SO MUCH. At first nothing worked even after restarting my laptop over 10 times, so I decided to walk away for 12 hours, came back, tried all over again and it finally worked! Sorry I was stressed and probably was not communicating clearly. Thank you so much again and happy holidays!

[kglad]

good to hear!  and thank you for the update.