CC Installer fails - flagged as virus

Forum|Forum|9 years ago
August 29, 2016
3 replies
2328 views

I've been running into an issue where the CreativeCloudSet-Up.exe is failing about halfway through due to "CoreSyncCustomHook.exe" being flagged as a trojan horse "Kryptic.FFEP" and getting pulled into quarantine.

This is on Windows 10, system is fully updated and the problem can be reproduced with any of the other Win 10 hardware I have here. Installation is being run under an administrative account.

Any ideas?

Creative Cloud

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Correct answer David__B

I think it might be specific Fortinet. This is the first report of this I've heard. Thanks for posting about it. I'll let our engineering dept know.

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patriciar10159923

Participant

i run avg and my set up file is flagged with AVG too.it says its a Win/HERI virus that can multiply and infect other files and hijack my personal info. If these files are safe why does that happen? i dont feel comfortable turning of the protection

kglad

Community Expert

i use avg with win 10 on 2 computers and haven't seen anything flagged even after a deep scan of a home computer last pm.

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Furtivo23

Participant

To mee apered in mcafee

Texag94

Participant

I'm getting the same thing. Our Fortigate firewall is blocking the install files download as it detects W32/Kryptik.FFEP in the coresyncextension.zip file.

We are not going to disable the virus protection without verifying that there is definitely NOT a trojan.