CC libraries don't work in desktop apps

Community Beginner ,
Jun 28, 2018 Jun 28, 2018

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Hi to all.

Today after a CC desktop update fail in Windows10, after the reinstallation of CC desktop app, the cc libraries are disppeared inside every desktop apps (photoshop, illustartor, indesign...).

In Libraries windows, there's the message: To use Creative Cloud Libraries, please update the Creative Cloud Application. Get it now!

Selecting the button GET IT NOW! in the browser appear the page

https://creative.adobe.com/products/download/creative-cloud Creative Cloud App is already installed.

Can anyone help me?

thanks a lot, Roberto

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correct answers 1 Correct answer

Community Expert , Jul 04, 2018 Jul 04, 2018

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Expert ,
Jun 28, 2018 Jun 28, 2018

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what version of the cc app is installed?

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Community Beginner ,
Jun 29, 2018 Jun 29, 2018

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$.5.0.331

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Guide ,
Jun 29, 2018 Jun 29, 2018

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Explorer ,
Jul 04, 2018 Jul 04, 2018

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I have the same problem... Libraries not working anymore with a message saying I need to update the creative cloud app. I already have the latest version of the CC app. Tried the different steps to repare the libraries but none of them fixed this problem.

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Community Expert ,
Jul 04, 2018 Jul 04, 2018

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sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Explorer ,
Jul 04, 2018 Jul 04, 2018

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Tried that. Logged out of CC desktop app (win 10). Rebooted... logged in. everyting looks fine in the CC desktop app (fonts and files are synced), but the library panel in all the apps still say the same message (update your cc desktop app)

My CC desktop app's version is 4.5.0.331

It all started with a message this morning that something went wrong with the CC desktop app and I had to click on 'repare' to fix it.

Then it installed the desktop app and everything worked (except the libraries)

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Community Beginner ,
Jul 05, 2018 Jul 05, 2018

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Hi to all.

According with Adobe customer care, I've disinstalled all the adobe program, cleanup the system and reinstal CC desktop and desktop apps.

Now all works correctly.

Contact via chat the customer care for correct procedure.

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Community Expert ,
Jul 05, 2018 Jul 05, 2018

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to reinstall:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Community Beginner ,
Jul 05, 2018 Jul 05, 2018

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Remember:

1:     FIRST ACTION: make a backup of plugin, brush, action, all the goodies that you want preserve.

2:     before restart the computer, EMPTY THE TRASH CAN!

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