CC libraries don't work in desktop apps

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Hi to all.

Today after a CC desktop update fail in Windows10, after the reinstallation of CC desktop app, the cc libraries are disppeared inside every desktop apps (photoshop, illustartor, indesign...).

In Libraries windows, there's the message: To use Creative Cloud Libraries, please update the Creative Cloud Application. Get it now!

Selecting the button GET IT NOW! in the browser appear the page

https://creative.adobe.com/products/download/creative-cloud Creative Cloud App is already installed.

Can anyone help me?

thanks a lot, Roberto

Creative Cloud

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kgladCorrect answer

Community Expert

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Bartattack

Known Participant

I have the same problem... Libraries not working anymore with a message saying I need to update the creative cloud app. I already have the latest version of the CC app. Tried the different steps to repare the libraries but none of them fixed this problem.

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kglad

Correct answer

Community Expert

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Bartattack

Known Participant

Tried that. Logged out of CC desktop app (win 10). Rebooted... logged in. everyting looks fine in the CC desktop app (fonts and files are synced), but the library panel in all the apps still say the same message (update your cc desktop app)

My CC desktop app's version is 4.5.0.331

It all started with a message this morning that something went wrong with the CC desktop app and I had to click on 'repare' to fix it.

Then it installed the desktop app and everything worked (except the libraries)

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