Participant

Answered

CC Libraries Sync Issue

Forum|Forum|6 years ago
October 26, 2019
8 replies
3512 views

Hi,

I'm having an issue in Adobe Creative. The libraries sync is having error every 2-3 secs which keeps the computer busy and the the mouse indicates that there is a process is going on. The attached screenshot shows that the libraries are not syncing and the error pops up every 2-3 secs then disappear in a blink of eye.

Please fix this bug in a new update.

Thanks!

This topic has been closed for replies.

Correct answer adchawla81

Hi Everyone,

Sorry for the inconvenience. We have pushed an update, which will fix the issue. In case your system has not got the update and the problem persists, just sign-out and sign-in back in Adobe Creative Cloud Desktop App. This will force the update.

Thanks

coradyne

Participating Frequently

I have the same problem, but I can't install that update. It gets stuck at 20.2% and I didn't find a solution for it. Is that a separate subject or can you help me with it?

Mariia Novikova

Adobe Employee

Hi,

If you're still facing this problem, please check your DM - I'll send you some details.

Thank you,
Mariia

coradyne

Participating Frequently

I solved the problem by uninstalling CC Libraries as described here: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

R

reneef42811557

Participant

Still can't get this to work even after having Adobe remote in. Soooooooo frustrating.

J

jeannekelly1

Participant

Still having the same issues here. If Libraries are not reliable, they can't be used at all.

dominiquev7391348

Known Participant

I Have the same problem! Libraries won't Sync

Have Updated everything, Logged in and out, restart but nothing works?

My team is growing restless...

Have you found any solution?

Can we delete certain files (prferences)?

Tacafy大尉

Legend

abofahad86, good morning.
Help posted in another post as a solution from Adobe staff. Please try to reference.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

A

adchawla81Correct answer

Adobe Employee

Hi Everyone,

Sorry for the inconvenience. We have pushed an update, which will fix the issue. In case your system has not got the update and the problem persists, just sign-out and sign-in back in Adobe Creative Cloud Desktop App. This will force the update.

Thanks

S

stefaniep68853543

Participant

Thank you. Problem solved.

arewenotmen

Known Participant

Just wanted to add I have the same problem. And opening the Libraries panel in any CC app shows the same issue.

Interestingly, on my laptop, everything is working as it should since the update. The only difference I can detect between it and my main PC which has the problems is that on my main PC I had (in the previous version of the Cloud Desktop App) changed the location of the Libraries sync folder. May be a coincidence but mentioning in case that's the same with anyone else having the same problem.

Just Shoot Me

Legend

Shut the CC DTA down. Set it to Not start with the system. You do not need it running to use whatever Adobe programs you have installed.

dominiquev7391348

Known Participant

I Have the same problem! Libraries won't Sync!

Have Updated everything,

Logged in and out, restart. Set the DTA not to start with system, but nothing works?

My team is growing restless...

Have you found any solution?

Can we delete certain files (prferences)?

S

stefaniep68853543

Participant

I have the same problem and it just happened after the update!

A

adchawla81

Adobe Employee

Hi,

Sorry to hear that. We are working on to get the issue resolved ASAP.

Just Shoot Me

Legend

IF You, amandeep_chawla, are Adobe Staff, an Employee, you need to get a Staff badge. Otherwise I will report your posts as Spam/Phishing, posing as a Adobe employee.

Thanks.

A

adchawla81

Adobe Employee

Hi,

Sorry to hear that. To further diagnose the problem we would like to have access to the CC Library Process logs on your PC. I can help you out to get them across to Adobe for quick diagnose. Here is the link you can follow:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Tacafy大尉

Legend

abofahad86, Hello.

Please refer to this help.

https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

Please note：the link listed in bobwalter1 is a support service site unrelated to Adobe.

This is the only support that Adobe provides directly

https://helpx.adobe.com/support.html