CC Library shows in panel, but media is offline

Community Beginner ,
Feb 03, 2017 Feb 03, 2017

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My library is shared, accepted, and sync'd to two machines. Both machines can drag assets from the library into a project.

However, when I create a project on one machine using a library asset and try to open that project on the other machine, the library asset displays as media offline. Since it is a library asset, I am not able to link or replace the media in the standard way, since the file doesn't exist on my hard drive.

Again, the library and assets both show up on both machines. I've tested this using two different CC accounts as well as using the same account on both machines.

Am I missing something with the sync/link setup? Is there actually a location on the local machine where library assets get saved to so I can manually link?

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correct answers 1 Correct answer

Adobe Community Professional , Feb 03, 2017 Feb 03, 2017
using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Feb 03, 2017 Feb 03, 2017

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on the problematic computer, sign out and then back in to your cc desktop application using the same adobe id used for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Beginner ,
Feb 03, 2017 Feb 03, 2017

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Unfortunately, we've tried that. Thank you for the reply, though.

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Adobe Community Professional ,
Feb 03, 2017 Feb 03, 2017

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Sep 08, 2021 Sep 08, 2021

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Any solution for this yet?

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