CC Login - Adobe ID and password do not match but...

[Gigantoad]

I'm currently logged in to accounts.adobe.com https://accounts.adobe.com/with the exact same info and it works just fine. I see my active CC sub too. I also reset the password, still same thing 'The Adobe ID and password do not match. Please try again.'

What the hell? Windows 10 Pro if that matters.

[John T Smith]

This is a public forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

[kglad · Accepted solution]

quit your cc desktop app.

delete or rename both Adobe PCD folder and SLStore folders*

restart your cc desktop app and sign in again.

if that fails, contact adobe support per message 1.

*  https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

[Gigantoad]

Just an info, after it having been fixed for no apparent reason, after latest CC update it is happening again...