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Hello.
I'm having hard times installing CC on my macbook pro
I tried downloading the full apps and it's not working.
- Adobe cleaning app crash when I try to clean my mac from previous files
- CC Desktop Apps close when I'm 42% done with the installation so wont install
- Lightroom was stuck at 12% for 2h before i lost it and rebooted
- Illustrator is stuck at 1% and wont go up
haven't tried PS yet...
My specs:
MacBook Pro (Retina, 13-inch, Mid 2014)
2,6 GHz Intel Core i5
8 Go 1600 MHz DDR3
Intel Iris 1536 Mo
running the new High Sierra but it wasnt working on regular Sierra I did the update overnight to see if it would fix the problems
Can someone please help me I'm really getting pissed right now and I need my apps to work
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
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Hello! since the CC desktop app wasnt installed i cant uninstall it.
I ran the clean up program and when i run it i got 2-3 files that are there.
When i try to uninstall them it opens adobe application manager but theres no windows and nothing happens..
if i try to clean them instead the clean up program crash.
i tried redownloading the app manager but when im installing it theres a loading windows then it close without installing or uninstalling anything.
I'm seriously getting frustrated here i need to work on my programs.
what else can i do
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ok now for an unknown reason i was able to go through with the CC desktop app and it installed.
i was able to install PS.
but now lightroom is stuck at 42% (and its been stuck for 1h...)
any idea why?
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42% is the point at which all the files are downloaded (to your temp folder) and extraction begins. hanging there indicates your cc desktop app does not have read/write priviliges.
to resolve, quit the desktop app and restart with root privileges, 3 Ways to Open Applications With Root Privileges on a Mac
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ive closed it and restarted and now heres where i am:
- PS is installed
- Bridge is installed
- CC desktop app is installed
BUT when i tried to install the copy of Lightroom i downloaded as a file it opens CC desktop instead of a install app
and the problem is my CC desktop app doesnt load the APP tabs (i tried clicking on the HERE and restarting and nothing...)
I'm seriously tired i just want my programs to work for christ sake
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Quit Adobe Creative Cloud app.
Also close all Adobe apps.
1) Right click on Finder icon and select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )
~/library
It will open User Library folder.
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.
Relaunch Adobe Creative Cloud app and Sign in .
Still same?? Let us know.
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I followed the steps and i had to relog again
but it didn't change anything
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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Thanks! after 2h30 remote were able to fix it
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you're welcome.