CC Says I Don't Have a License

[michaelb49808170]

I have a 'Creative Cloud Student and Teacher edition (one-year)' subscription but when I install and applications, it says that I have a trial version and that I can buy a license. When I launch an app, it asks me if I want to license the product or continue my trial. When I click on license and then sign-in, it says 'No Subscription Found' and 'We couldn't find an Adobe Animate (in this case) CC 2017 subscription associated with this Adobe ID.

I've double-checked my Adobe account and bank details and everything seems to have gone through fine.

I'm on Windows 10, if that helps

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[MimmiLaorni]

I have the same problem.....

[kglad]

follow the steps and start your own thread if they fail.