CC showing updates alredy installed

Forum|Forum|3 years ago
May 5, 2022
1 reply
694 views

Why is Creative Cloud application showing me updates which I alredy installed over a week or more ago? This is occuring with Photoshop. I alredy installed version 23.3.1 but CC is telling me to install an "update" I alredy have installed. Am I supposed to overwrite my current version which is the current version with the current version? Please explian...

Occuring on Windows 10 / CC App (itself just updated) to version 5.7.1.1.

File sync

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kglad

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that appears to fail, restart your computer.

P

peterg2036972Author

Inspiring

Thanks for the suugestions but both options failed.

Y

YI FAN5F97

Participating Frequently

PeterG, I am sorry you encounter additional problems using your Creative Cloud membership. In addition to helpful suggestions offered by Kglad, please see https://helpx.adobe.com/creative-cloud/kb/updates-repeatedly-applied-cc.html for other solutions to resolve updates as being listed as available within the Creative Cloud desktop app.

Is this behavior occurring on the same Windows 10 computer that you encountered problems with during April and March, PeterG?

I have encountered the same issue of receive prompt to reapply the same update repeatedly during these 2 weeks, both Phototshop and Illustrator. I've tried the solutions from the link you provided, but I am unable to locate the AAMUpdater folder. (Solutions 1, 3, 4 not working)

Is the update issue caused by AAMUpdater folder missing?

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