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Participant
March 8, 2018
Answered

CC stuck in loop - "start trial" - tried all fixes!

  • March 8, 2018
  • 1 reply
  • 1449 views

Hi everyone

I'm at my wits end as I'm having the CC loop issue.

What's happening

When I load the Creative Cloud desktop app it signs me into the account

Sometimes all the apps are either up to date or ready to be installed, sometimes it prompts me to "Start Trial".

When I load any of the apps it suddenly prompts me to sign in again.

It says "Thank you, CC will now be licensed8 and to click continue to enjoy the software."

When I do it waits for a moment and prompts me to sign in again. Also all the apps are usually asking me to start trial or install once I get to this point.

Things I've tried to fix it
Deactivated the activation in my account settings accessed via a web page (nothing else has registered there since). When I first logged into my account to remove it, it was showing two activations (as it should). One was for machine 1 (which does work) and was named correctly. The second was for something like "unknown computer" (I forget the exact name), I removed that and it hasn't shown a second machine activated since.

Uninstalled all apps


Uninstalled the CC app using the CC removal tool from the Adobe website


Reinstalled - no luck, same issue.


Deleted all cache/cookies in browser using CCleaner


Ran Malwarebytes


Checked hosts file


Checked proxy settings - it's set to automatic


Tried to reconnect via a VPN (in case that had something to do with the proxy, no luck)

I've also tried all the suggestions in these threads:
Stop Adobe Creative Cloud from opening in trial mode after purchase

Creative Cloud saying 'Start Trial' when have active membership and none of the Adobe solutions work. Help!

Adobe Creative Cloud signs you out or asks you to sign in repeatedly

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

And now I'm absolutely stuck! Does anyone have a suggestion how I can get it going again?

Thank you!

This topic has been closed for replies.
Correct answer PleaseWorkAdobeActivation

Thanks for the reply Jeff.

I've literally come off online chat with the help team (shoutout to Alpana Rao) who was absolutely brilliant in getting it fixed for me.

Turns out there were some corrupted Adobe files and incorrect permissions on Adobe folders. Thankfully everything is working again and I'm now re-installing everything!

Thanks again for the reply, this thread can be closed now.

1 reply

Participant
March 8, 2018

***​ADDITIONAL***

I've done a risky click on "Start trial", to see what it does.

It says that I've started my 7 day trial of Photoshop and then an error message popped up which said:

"Could not initialise Photoshop because an unexpected end-of-file was encountered".

Hope that's helpful!

Jeffrey_A_Wright
Community Manager
Community Manager
March 8, 2018

PleaseWorkAdobeActivation what type of an Adobe Creative Cloud membership do you have?  Is this computer on your home network or is it connected to a managed network in a work environment?

PleaseWorkAdobeActivationAuthorCorrect answer
Participant
March 8, 2018

Thanks for the reply Jeff.

I've literally come off online chat with the help team (shoutout to Alpana Rao) who was absolutely brilliant in getting it fixed for me.

Turns out there were some corrupted Adobe files and incorrect permissions on Adobe folders. Thankfully everything is working again and I'm now re-installing everything!

Thanks again for the reply, this thread can be closed now.