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C
cornmedia
Participant
January 11, 2018
Answered

CC subscription cancellation fees

  • January 11, 2018
  • 1 reply
  • 450 views

Hello,

After years of paying for Adobe Creative Cloud, I have decided to cancel my subscription. On cancelling I was informed I would be charged an $88 cancellation fee!

Honestly, what is with that??

I have no idea where I agreed to A) auto renew my subscription and B) pay a cancellation fee. I have scanned my emails from Adobe over the past couple of years and definitely didn't receive any auto-subscription notices from Adobe. I sure got the emails telling me the prices were going up though!

My wife who is a teacher who uses Adobe CC more than me planned to get her own subscription once I had cancelled. After this greedy money grab from Adobe, we have started looking into alternative software programs that can do the same job.

Was only given the support chat options in which nothing happened despite waiting long enough and have sent an email which I hope will be responded to.

Not good enough Adobe. I'm not sure if you believe your products are indispensable and therefore can charge customers these kinds of fees, but there are always alternatives and work arounds.

I'd ask that you waive the cancellation fee.

Jamie

This topic has been closed for replies.
Correct answer jasonh6163425

i just talked to them, and they are really nice people they will help you out a lot. I had the same exact problem so what i recommend is that next time make sure you don't let this happen aka read the fine print before putting your credit card info on something and to just pay it or get them to help out  what you can't and to get it over with and not let it stress you out

1 reply

J
jasonh6163425Correct answer
Participant
January 11, 2018

i just talked to them, and they are really nice people they will help you out a lot. I had the same exact problem so what i recommend is that next time make sure you don't let this happen aka read the fine print before putting your credit card info on something and to just pay it or get them to help out  what you can't and to get it over with and not let it stress you out

    C
    cornmediaAuthor
    Participant
    January 11, 2018

    Thanks Jason. I hope I have a similar experience to you. I’m not feeling stressed!

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