Inspiring

Answered

CC thinks I have 3 devices instead of 2, asks me to sign out of Desktop while already on Desktop

Forum|Forum|3 years ago
April 21, 2022
2 replies
8366 views

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It does this on Desktop and Laptop. I have to sign out of what it thinks is Device #3, then when I come back, I have to sign out/in again.

Activation

Correct answer yash-lucid

@Farrellart

lately, i see the same issue. sign-in to use my mac and my one windows computer is recognized by adobe as two different computers forcing me to sign out of my mac and into whatever version of my one win computer adobe cc things i'm trying to use. then if open a different adobe app (especially if it's not a cc app like captivate), i'm prompted to sign in to "that" win computer.

still trying to work out what it's doing.

I solved this issue via Adobe support with a remote session, there is a folder called Adobe, the one in username/documents or and another system folder - we renamed it to Adobe.Old so that it creates a fresh one and this fixed it. Seems to be a Windows issue.

firstl65387004

Known Participant

I am having a similar issue today. I haven't changed anything, I used the software yesterday and now adobe thinks the desktop I am using is different than the one I used yesterday. Fixed by signing out of the "yesterday" destkop, still annoying.

My internet was unplugged and it wouldn't let me use the software, I would have been really upset if was working in one of my remote locations that don't have internet.

kglad

Community Expert

prior to departure, always open the apps you intend to use when traveling.

firstl65387004

Known Participant

The day before isn't prior to departure?

kglad

Community Expert

go to your account Adobe Account

click plans and payment>activated devices

deactivate all devices

then sign out and then back in to your cc desktop application using the same adobe id used to check your account, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

activate your devices.

yash-lucidAuthor

Inspiring

Unfortunately I still experience this issue because no matter what, Adobe ultimately thinks I will have 2 PC's and 1 laptop after enough reboots

kglad

Community Expert

I usually do a clean install of windows and all programs around once or twice a year to reduce temporary file and registry gunk, Like you say, it's much faster than chasing tails...despite this, the problem still persists, it's not my PC, it's the adobe servers.

Edit: and only happens after I use my Macbook when I return after being away from my studio.

i just tried to recreate the problem (by opening acrobat and starting a ps update on my mac, and then opening captivate on my pc and then closing an opening animate on my pcs), and failed. everything worked without a prompt to sign in because of faulty recognition of a 3rd computer.

i'm baffled.

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