Skip to main content
S
SirLogan
Participating Frequently
October 11, 2017
Resuelto

Change account country

  • October 11, 2017
  • 1 respuesta
  • 15168 visualizaciones

I moved to a different country (from Argentina to Canada) and need to change the country in my account. How do I do that? I find no options anywhere to do so in my account, profile or anywhere. Thanks.

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de kglad

    My answer said that what you linked does not work. The store reverts to the logged account country. My account has no subscription so your first link does not help me either. And I am not going to create a different account, as I stated, just because Adobe decides that it is too difficult for them to change the country, so I am here asking if there is a way to do that. Your answers are not helpful.


    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    1 respuesta

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 11, 2017

    The country associated with your adobe id must match the store you purchase from and must match the payment address.

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

    change currency - https://forums.adobe.com/thread/1999694

    change store - http://www.adobe.com/store_selector/storeselector.html

    change adobe.com website language - https://forums.adobe.com/thread/1999693

    S
    SirLoganAutor
    Participating Frequently
    October 11, 2017

    If only that were true... but I know that it is not. I mean, the account is based in Argentina, but it has a product bought in USA that was added in Canada. So... yeah, no.

    And the options in your first link won't help me. I don't have an active subscription but I do have a product, and I won't be having different accounts for different products just because...

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 22, 2024

      As a follow-up to my previous comment, I have now created a new account with new country and placed a new order. I then terminated the old subscription. Before doing so, I downloaded some assets from the old account, such as libraries. Afterwards, I discovered that downloading the assets was unnecessary as they were still available on my old account despite the subscription having ended. After all the change was quite painless.


      thanks for that @mikkomatias10239217 

      Términos y condicionesAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices