Skip to main content
July 29, 2014
Answered

change from PC to mac, new serial number needed?

  • July 29, 2014
  • 3 replies
  • 860 views

I installed cs6 on my pc and recently bought a new mac. I tried installing on the mac, but its telling me the serial number is invalid. I know pc and macs need different serial numbers, but my account only provides one serial number, the one I used on to install on my PC. How do I get another serial number for my mac?

This topic has been closed for replies.
Correct answer Ned Murphy

They also need different versions of the software.

You would have to buy a new serial number (and version) if you wish to use CS6 on both the PC and the Mac.  You can swap to having the Mac version but that will leave you without the PC being able to run the software.

Order product | Platform, language swap

The Creative Cloud is the only offering available that supports both platforms with the same subscription.

3 replies

jffschtt
Participant
December 8, 2014

adobe support dumps me on this forum how do you contact them?

Ned Murphy
Ned MurphyCorrect answer
Legend
July 29, 2014

They also need different versions of the software.

You would have to buy a new serial number (and version) if you wish to use CS6 on both the PC and the Mac.  You can swap to having the Mac version but that will leave you without the PC being able to run the software.

Order product | Platform, language swap

The Creative Cloud is the only offering available that supports both platforms with the same subscription.

Participant
July 30, 2014

Talk to Adobe support, and yes, one must permanently deactivate software on all  pcs, then get new serial number from Adobe to use when you download product onto Mac. Thanks for reply, and hope this helps clarify for others.

August 1, 2014

Thanks! I actually did go to adobe support, but they gave me a new serial number for Mac and it worked without having to deactivate my pc's photoshop. Idk why it worked though.

Thank you,

Marisa Lu

Participant
July 29, 2014

I don't have the answer, but am in the same situation.  I think it has to be deactivated on one machine before installing on the next. (????) And...can you use the same product on the new operating system (platform)?